Cogni OBD · Youverse
Privacy policy
2026-10-10
Who we are
Youverse Computer Systems L.L.C, registered in Abu Dhabi, United Arab Emirates, provides Cogni OBD for individual drivers to read vehicle data, plan routes and talk with an AI companion. This policy covers the app and its services.
Account and vehicle data
We store your username, phone number, optional email, a password hash and protected session credentials. We store the vehicle VIN and specifications, companion preferences, app installation and adapter identifiers, OBD connection records, readings and fault information to provide vehicle features, protect your account and synchronize readings.
Location and maps
With location permission, we use your position to show you on the map and plan routes. Microsoft Azure Maps processes the location, destinations, searches and route points needed for these features. You can withdraw location permission in phone Settings; location-dependent features will be limited.
AI and voice
After you explicitly agree when creating your account, we send your messages, recent conversation context, companion preferences, available vehicle information and readings, and navigation context such as destinations and places to Microsoft Azure AI to generate replies. When you choose the microphone, Microsoft Azure Speech processes the recording into text. Replies are processed for speech and animation through Azure Speech and the companion runtime operated by Youverse. Do not share passwords or unnecessary sensitive information. This sharing happens when you use the companion. To withdraw your agreement, delete your account from Account.
Optional WhatsApp linking
If you link your personal number, we process linked-device credentials, chat names, numbers and text messages to show conversations and carry out your requests. Stored credentials and message content are encrypted. Text messages are retained for 30 days; disconnecting or deleting your account removes the saved copy. Routing identifiers needed to operate the link remain in the protected database. When you ask Ava to read a chat, the requested messages go to Microsoft Azure AI under your AI consent. Ava sends directly when you request a message and the recipient is clear, and asks you to clarify ambiguous recipients. This unofficial connection may stop working or lead to WhatsApp account restrictions.
Reports and diagnostics
If you report a reply, we save the selected reply, report category, your comment and your account identifier to review the issue and improve safeguards. Reporting does not send your entire conversation. Service diagnostics may include IP addresses, request times, operational errors and request identifiers for security and troubleshooting. Do not include unnecessary sensitive information in a report.
Subscriptions
When you subscribe or restore a purchase, we receive the signed purchase record from Apple or Google (product, purchase and expiry dates, renewal status, store transaction or purchase identifiers, and whether it is a test purchase) and link it to your account to provide access. We do not receive card or payment details; the store processes payment. These records remain while your account exists; deleting the account removes them from the active database.
Retention and deletion
Account, vehicle, reading, preference, AI consent and report records remain while your account exists unless removed earlier. Conversation history is held in the app session rather than a permanent account chat archive; recent messages needed for a reply are transmitted when you use AI. Private temporary audio files support companion playback. Account deletion removes linked records from the active database and invalidates sessions. Backups, security logs and provider-held records follow their operational retention cycles.
Your choices and contact
You can revoke phone permissions or delete your account, which also withdraws your AI agreement, from Account or the Bluetooth connection page without connecting a car. A web account-deletion page is also provided. For data access, correction or privacy questions, contact Ramzi@Cogniobd.com.